demetrius
A little help.
For account changes, contact the person who gave you access. A few things to check first:
Storage will not open
Use the canonical HTTPS address you were given, rather than a server address or an old bookmark. A “storage not connected” page means the file service is not available at this address yet; ask for the current link.
My access details no longer work
Private storage requires valid credentials. Check the details you received, then contact the administrator if your access has expired or changed. This front page cannot reset credentials.
A transfer was interrupted
Reconnect and check the storage interface before starting the transfer again. Whether an upload or download can resume depends on the connected service and the client. Do not assume a partial file is complete.
I am setting up a sync or WebDAV client
First confirm that client access is enabled for your account. Use the exact endpoint supplied by the administrator; the front-page address is not a substitute for a confirmed client endpoint.